General Terms and Conditions
Article 1. Purpose of the Agreement
The present contract details all aspects of the agreement undertaken by both the RENTER and REVA Dreams Tahiti Rentals (formerly known as TAHITI IN STYLE and hereafter referred to as REVA Dreams Tahiti Rentals).
Article 2. Description of rented premises
All the rentals proposed by REVA Dreams Tahiti Rentals, have been visited at least once by our services. Descriptions are fully and faithfully summarized on our website. If in spite of such multiple precautions, your rental did not match the given description, the lessor may not be held responsible for a defect due to the owner’s concealment, omission, hidden defect, etc.
Conversely, REVA Dreams Tahiti Rentals, acting as an agent may not be held responsible if modifications affecting the rented property, its environment or its availability, had not been communicated to REVA Dreams Tahiti Rentals by the owner before the reservation date, or between the reservation date and the arrival date. It should be noted that certain properties proposed by REVA Dreams Tahiti Rentals are directly managed by their owner or manager (reservation, payment, arrival, departure etc.), the general rental terms of REVA Dreams Tahiti Rentals do not apply in these cases and other general terms may be applied by the owner or manager.
Article 3. Property’s capacity
The number of persons occupying the property must absolutely not exceed the number of beds mentioned on the invoice. Should the number of planned occupants be higher, the RENTER promises to ask for the prior permission of REVA Dreams Tahiti Rentals, who reserve the right to adjust the price if needed. Any additional person who stays in the property and has not been authorized by REVA Dreams Tahiti Rentals will be invoiced using the credit card (or check) provided for the security deposit.
The property is only to be rented as accommodation. Any commercial or private event including, for example, the invitation of additional persons, is strictly prohibited, except with the prior permission of REVA Dreams Tahiti Rentals. Any unauthorized use of the property will result in the immediate eviction of its occupants with no refund of monies paid and will be subject to legal proceedings.
Article 4. Animals
Animals are welcome only inasmuch as their presence has been requested and accepted during reservation.
Article 5. Rental duration
The stay may not exceed the number of nights indicated on the invoice, except in the case of written agreement by REVA Dreams Tahiti Rentals. The total amount of rent shall remain acquired by REVA Dreams Tahiti Rentals should the RENTER decide to shorten the length of his rental.
At the beginning of the rental period, REVA Dreams Tahiti Rentals or its Agent shall give to the RENTER the keys and the instructions relative to the property.
The RENTER may not, under any circumstances, claim a right to remain in the rental property at the expiration of the rental period covered in this contract. In case of unauthorized excess of the rental period of more than two (2) hours relative to the date and time indicated on the invoice, a full night shall be invoiced to the RENTER.
Article 6. Arrivals – Departures
Check-in is from 3:00 pm. A few days before their arrival, the RENTER must precisely indicate their arrival time so that our agents may greet them on the premises or place the keys in a location agreed upon by both parties. In the case of a delay it is absolutely necessary for the RENTER to inform REVA Dreams Tahiti Rentals so that they may reschedule. Before arrival, REVA Dreams Tahiti Rentals will send the RENTER an itinerary or agree upon a meeting place and they will also provide the contact details of a designated individual to inform in case of a delay. A supplement of 45 € (or 5,370 XPF) will be charged for arrival after 6:00 pm. If the property is not occupied the night before, REVA Dreams Tahiti Rentals will allow the possibility of arriving before 3:00 pm; however, should the RENTER wish to arrive before 8:00 am, a supplement of between 45 € (or 5,370 XPF) and the price of an additional night may be charged, depending on the time of arrival. Please contact us if this applies to you, we will gladly comply with your request, if possible.
Please note that when making a check-in appointment with our welcome agent, it is imperative to let them know the sleeping arrangement in the property so that they can coordinate the preparation. Without information on your part, especially at the level of single beds, the property will be prepared on the basis mentioned on the invoice in double beds. Charges may be incurred (delivery, laundry, etc.) if last-minute changes are to be made.
Since an agent must wait to welcome you, should you be late, we ask you to let us know as soon as possible. Any delay exceeding an hour will be invoiced.
The departure check out/return of the keys must take place before 11:00 am. At a time agreed upon (at your arrival), our representative will meet you onsite to inspect the premises and receive the keys. Should the property not be occupied on the following night we will offer you the possibility to remain in the premises until 3:00 pm. In order to plan our schedule, please contact our team who will indicate whether or not it is possible to stay longer.
Failure to return the keys or to be present at checkout time may lead to legal action.
Article 7. Rent
7.1 Rent and payment
Prices indicated on our website are for informational purposes only, they may be modified at any moment. To obtain the total amount for the agreed upon rental, please see your invoice.
It should be noted that reservations made using a special offer cannot be cancelled, modified or refunded.
Our prices include (except if otherwise specified):
- Bed and bath linen for the duration of a week,
- Water and gas consumption (except for certain cases),
- Electricity consumption according to an amount indicated in this rental contract (you can be invoiced for any excess consumption as a supplement at the end of your stay),
- The house cleaning before your arrival,
- Laundry after your departure,
- Welcoming and departure in the rented accommodation by one of our agents (for the properties that we manage),
- Telephone assistance during your stay,
- Internet access, if available and included in the price.
Our prices do not include (except if otherwise specified) house cleaning after your departure; however, for an additional fee we can provide this service for you. The exit house cleaning sum varies with each property in function of its surface, please refer to your invoice or contact us.
House linen sufficient for a duration of one week is supplied upon arrival at the premises. For any stay superior to one week (7 days), all linen changes or provision for the remaining period can be charged to you as a supplement.
7.2 Booking fee:
A minimum of €30 (or XPF 3,580) will be charged for your reservation. This fee varies depending on the accommodation selected. This allows us to maintain a high level of service and to cover the extra management costs associated with, for example, arrivals or departures on public holidays and Sundays.
A down payment of THIRTY percent (30%) of the overall amount of your rental must be paid at the time of reservation in order to confirm that reservation. The booking fee is also due at the time of reservation. The down payment may be paid in various ways:
- Through an online secured payment by credit card to our bank account (except in the case of a special offer). By such payment, the reservation is confirmed immediately,
- By bank transfer (by providing us with confirmation of the transfer),
- By local check to the order of REVA Dreams Tahiti Rentals.
Bank account details:
BANQUE DE POLYNESIE - AGENCE POMARE – BIC: BPOLPFTP
In case of bank transfer or check, the reservation will be kept for 48 hours while waiting for the payment. After 48 hours, if a payment has not been made, the reservation is cancelled and the property’s availability will no longer be guaranteed.
In the case of a bank transfer, charges relating to the transaction as well as the exchange rate are exclusively at the expense of the RENTER. The amount received in XPF or Euros must correspond exactly to the amount indicated on the invoice.
As soon as the down payment is received, an email will be sent to you confirming the reservation and its details.
The RENTER promises then to pay the balance of the rental amount to REVA Dreams Tahiti Rentals within a maximum period of THIRTY (30) days before the scheduled arrival time.
No key will be given without full payment for the stay, except with the prior agreement of REVA Dreams Tahiti Rentals (in the case of a long term rental).
Reservation less than 30 days before the date of arrival:
If the reservation is made less than 30 days before the date of arrival in the premises, payment in full for the rental will be required at the time of reservation.
7.3 Security deposit
The RENTER will provide REVA Dreams Tahiti Rentals with a security deposit in addition to the rental amount, either by giving their credit card details, or via check from a Polynesian bank. This security deposit differs according to each property and is due upon reservation. The amount will not be debited from the RENTER’s account subject to the outcome of the premises inspection upon departure. As such, the RENTER must sign and complete a bank card debit authorization at the moment of reservation or provide a local bank check.
If the RENTER so wishes, they may provide a security deposit via bank transfer of which the sum will be detailed on the invoice.
The purpose of the security deposit is to cover repairs, or reconditioning necessary following departure of the RENTER, in addition to replacement of lost or damaged equipment (house linens, furniture etc.).
The security deposit should not be considered as a payment towards the rent, but may still be used to pay the rental amount should the RENTER fail to provide the necessary sum.
In the case of a security deposit made by debit authorization from a credit card, the RENTER must present the same credit card upon arrival as proof of its validity, or another valid credit card.
If no degradation is noticed during the exit inspection (REVA Dreams Tahiti Rentals reserves the right to carry out an inspection of the premises in the 15 days following the RENTER’s departure):
- The security deposit check will be returned to the RENTER by REVA Dreams Tahiti Rentals within 15 days following departure at the latest, if it is not collected by the RENTER during this period it will be destroyed by the agency. REVA Dreams Tahiti Rentals will destroy the RENTER’s security deposit credit card details.
- If the sum needed for restoring the property surpasses that of the security deposit, the RENTER accepts to pay all necessary surplus to REVA Dreams Tahiti Rentals;
- REVA Dreams Tahiti Rentals will debit the amount of the RENTER’s security deposit required for the costs incurred while restoring the property, plus 10% that will be taken for this service.
The necessary amount for the property’s restoration will be determined amicably between REVA Dreams Tahiti Rentals and the RENTER. In the case of a disagreement, a quote for the restoration will be carried out by a professional or other qualified organization chosen by and independent from REVA Dreams Tahiti Rentals.
Article 8. Household and bed linens
When applicable, if items are missing or damaged in our managed properties, you will be charged the following amounts:
Linen items Amount charged per item
Double bed sheet 37.80 € or 4,500 XPF
Pillowcase 6.70 € or 800 XPF
White bath towel 24.30 € or 2,900 XPF
Small white towel 8.40 € or 1,000 XPF
Bath mat 8.40 € or 1,000 XPF
Blue beach towel 29.40 € or 3,500 XPF
Napkin 4.20 € or 500 XPF
Dish towel 8.30 € or 990 XPF
Please note that we will charge you a minimum of 21 € or 2,500 XPF if one or several linen items are damaged or missing even if the additional amount is lower than 21 €.
Article 9. REVA Dreams Tahiti Rentals’s duties
The main duties of REVA Dreams Tahiti Rentals are as follows:
- To deliver to the RENTER the accommodation in good condition
- To ensure for the RENTER a peaceful enjoyment of the premises. REVA Dreams Tahiti Rentals cannot be held responsible for the hidden faults, nonconformities or defects hidden by the owners.
- To maintain the premises in the condition to be used as expected and to make all necessary repairs other than rent related.
No responsibility is taken for personal items left on premises during or after departure. REVA Dreams Tahiti Rentals does not accept liability for any injury, damage, loss of additional expenses caused directly or indirectly by events, which are beyond our control. We do not accept liability for errors, omissions, default or negligence represented on our website.
Article 10. RENTER’s duties
The RENTER promises to occupy the property only for private purposes during his leisure or professional related stay. Under no circumstances is the property to be used for commercial, artisanal or professional activities without the prior permission of REVA Dreams Tahiti Rentals.
The property must be occupied by the signers of this contract and the persons accompanying him within the limit of the number of persons that the property can accommodate.
The RENTER shall take the rented property in its current state and maintain its good condition for the duration of the present contract. They shall be liable for damages and losses occurring during the term of the contract in the premises of which they have exclusive access, unless they prove that they have taken place in case of force majeure, by fault of REVA Dreams Tahiti Rentals or by a third party that they did not introduce into the accommodation.
The replacement, repair or the servicing of materiel or accessories attached to the rented property are the exclusive responsibility of the RENTER if he/she is responsible of such loss or deterioration.
Any degradation, intentional or not, caused by the RENTER during his/her stay will be invoiced to him/her.
The RENTER shall not have any recourse against REVA Dreams Tahiti Rentals in case of theft and depredations in the rented premises.
REVA Dreams Tahiti Rentals cannot be held responsible for water, gas, electricity or Internet shut-offs, for theft or damages to personal property and for nuisances from the neighbors and other failure of services included in your accommodation provided by another society. However, our team will be here to assist you and accelerate the resolution of theses eventual problems.
The villas are strictly non-smoking interior: the deposit could be engaged if any traces of smoke are detected at your check-out.
The RENTER and their accompanying persons undertake not to commit any act that could harm the tranquility of the other inhabitants of the building, the neighborhood, the subdivision and generally of its neighbors. The co-ownership rules are applicable to the RENTER.
The RENTER also promises not to welcome or let anyone bring any nuisance to the neighborhood. The sound level of musical reproduction devices, of radio and television must be adjusted so as not to disturb the neighbors. In any case all noises, regardless of their cause, are forbidden from 10:00 pm to 7:00 am. To not use any machines or devices, which could bring to the neighborhood any nuisances such as bad odors, filthiness, vibrations, trepidations and noises or of any other manner.
The RENTER cannot use the telephone or connect a handset receiver to the telephone line of the rental. If he/she uses the telephone line of the property, a penalty of 200 € will be charged from the RENTER’s credit card.
If the RENTER has not pre paid an exit cleaning or if the housekeeping service is not included in the rental price, the RENTER’s duty is to return the property in the condition in which they found it. The property subject of this contract must be returned in the condition in which it was delivered to the RENTER. Otherwise, a fixed fee of 300 € will be deducted from the RENTER’s credit card.
In all cases, even if the RENTER has pre paid an exit cleaning or if the housekeeping service is included in the price, the RENTER must clean and tidy up the dinnerware, put all waste outside of the property and put the linens in the bags provided for the purpose (when applicable).
In the event of a missed appointment with one of our agents for the check-in or check out, a fixed fee of 35 € will be deducted from the RENTER’s credit card.
The RENTER must give back the keys to our agent (or leave it to any other place indicated in the notice) at time of the check out. In the case of missing keys, a fixed fee of 35 € will be deducted from the RENTER’s credit card.
The electricity is included within the limit indicated below:
- For a studio, a one bedroom apartment or house: 300 kWh
- For a two bedroom apartment or house: 404 kWh
- For a three bedroom apartment or house: 562 kWh
- For a four bedroom apartment or house: 800 kWh
The above limits are per month or at a pro-rated amount if the stay lasts less than a month. For bigger apartment or house, the limit will increase by 90 kWh per extra bedroom. If the limit is exceeded, the surplus consumption will be charged 65 XPF per extra kWh based on electricity meter readings before check-in and after check-out.
Article 11. Premises condition report and inventory
Both parties shall prepare a premises exit condition report covering the property, the furniture and items made available to the RENTER. This condition report and the inventory will be prepared in the presence of both parties.
If the premises condition report and the inventory are not prepared and signed by REVA Dreams Tahiti Rentals, or its representative, and the RENTER simultaneously (agreed condition report and inventory), the premises condition report and the inventory prepared by REVA Dreams Tahiti Rentals alone and delivered to the RENTER when he/she arrived in the property may be challenged within 48 hours following the occupation of the property. If there is no challenge by the RENTER within this 48-hour period, the premises condition report and the inventory prepared by REVA Dreams Tahiti Rentals and communicated to the RENTER when he/she leaves the premises shall be deemed accepted without reservation by the RENTER.
The exit property condition report of the previous renter shall be used as the arrival premises condition report of the RENTER.
In the absence of premises condition report and/or inventory at the end of a rental period or if the RENTER alone prepares the condition report and/or inventory at the end of the rental period, the absence of challenge by REVA Dreams Tahiti Rentals within 48 hours following the end of the rental period shall be deemed as a return of the premises in good condition and/or complete inventory.
Article 12. Insurance
The RENTER must possess a Civil Liability insurance (covering in case of damages, caused by carelessness or negligence for example). Should the RENTER not possess Civil Liability insurance, he/she will have to purchase the multi-risk insurance proposed by REVA Dreams Tahiti Rentals.
Article 13. Rental modification - cancellation:
Modifications to your reservation:
These are modifications to the date of arrival or departure. If such modification occurs 45 days before the schedule date of arrival you will not be charged. If the modification occurs less than 45 days and given our cancellation policy below, you will be charged an additional 35 € (or 4,180 XPF) cost. Please note that the rental bookings with special offer are non modifiable, non cancelable and non refundable.
Cancellation initiated by REVA Dreams Tahiti Rentals:
In case unforeseen circumstances (fire – damages – burglary – sale, etc.) make the property subject of this contract inaccessible, REVA Dreams Tahiti Rentals promises to relocate you in a property of identical or superior category located as close as possible to the property that you would have chosen, without changing anything in terms of date or price. If such exchange cannot be done, the total of the sum received by us will be reimbursed to you. REVA Dreams Tahiti Rentals may, under no circumstance, be subjected to an indemnity claim.
Any cancellation of this contract by REVA Dreams Tahiti Rentals before the arrival date will be notified to the RENTER as soon as possible.
Cancellation conditions – Cancellation penalty:
In case of cancellation of this seasonal rental contract, the RENTER promises to inform REVA Dreams Tahiti Rentals of his/her decision as soon as possible by registered mail with proof of delivery, being specified that no cancellation will be taken into account if communicated by telephone. The date of reception determines the cost of cancellation according to the following schedule (except in case of duly justified force majeure).
This schedule does not apply to many cases of cancellation covered by insurance (cancellation, water and fire damage, property degradation, etc.) that you can purchase from our Agency, such insurance is facultative and its cost is calculated fairly in function of the amount of your rent.
- If your cancellation occurs more than 45 days before your date of arrival: no cancellation cost and reimbursement of the received down payment.
- If the cancellation occurs between 45 days and 30 days before the scheduled date of arrival in the premises, the cancellation fee will be equal to 30% of the amount of your rent (i.e. the amount of down payment).
- If the cancellation occurs between 30 days and the scheduled date of arrival in the premises: the cancellation fee will be equal to 100% of the amount of your rent and associated services.
It is specified that in all cases of cancellation, the administrative cost remains acquired to the REVA Dreams Tahiti Rentals Agency.
When receiving the cancellation, the present contract shall be deemed null and void with full rights and REVA Dreams Tahiti Rentals may dispose of the rented property.
Article 14. Cancellation of the contract
This contract shall be deemed cancelled with full rights and REVA Dreams Tahiti Rentals may dispose of the rented property:
- Should the RENTER fail to show up after 5:00pm on the scheduled date of arrival and in the absence of late arrival notification;
- Should the RENTER fail to pay the balance of the rent or the security deposit at the latest 30 (thirty) days before arrival date.
- In the case of a cancellation of the contract by the RENTER.
Article 15. Inclusive indemnities in case of legal action
Any legal action shall be charged to the RENTER.
Article 16. Dispute settlement
In case of dispute over this contract, or for all dispute arising from its execution, only the tribunals of French Polynesia shall have jurisdiction.
Article 17. Declaration of residence
For the execution of this contract and its following documents, the parties declare residency in their indicated home office and residence.
Article 18. General rental term agreement and liability waiver
I (we), the renter(s), hereby agree and accept the general rental terms and declare that we waive any liability of Tahiti Dream Rentals, in case of accident of any nature or damages without any exceptions or reservations, caused by/to the me (us), to third parties, animals, vehicles and in general, to any item made available to me (us) in the rented premises or borrowed by me (us), but also during the practice of any activity or tour booked for me (us) by the SARL Tahiti Dream Rentals.
I (we) declare that for this purpose, I (we) purchased a Civil Liability Insurance Policy, covering me (us) for all damages of any nature, caused to ourselves or to third parties and that our insurance policy does not contain any clauses contradicting what is previously declared.
I am, (we are) aware that the canoe, the bicycle(s), the kayak, and any other nautical and land equipment made available to me (us) in the rental property during our stay, and that the practice of activities or tours of any nature organized for us by the SARL Tahiti Dream Rentals, involve risks and dangers inherent to their use.
Being aware of such risks, I (we) assume them with full understanding and I (we) declare that we renounce any recourse or claim against SARL Tahiti Dream Rentals represented by its Manager and against the owners of the rented property.
I (we) also declare that we waive any liability of the SARL Tahiti Dream Rentals in a case of a no-respect of applicable law regarding the noises pollution.
By ticking the box at the time of booking, I accept and confirm that I have read and understood all the terms and conditions and represent all persons present during my stay.